Pay-For-Perfomance Job Fairs

Innovation is the fuel that propels organizational success. The exploration and execution of new ideas and ways of approaching business is what sets an organization apart from its peers and allows for expansion into new business ventures. This can be done through such means as vertical integration, acquisition or development. I would describe innovation as being successful when it puts an organization on track to expand the customer base while also putting it in a better position to get deeper into the customer value chain.

Recent innovation here at The Employment Guide has included the introduction of a pay-for-performance (PFP) job fair business model. Some would call this approach to a traditional, established business model as "risky." Is there risk? Of course, there is always risk in being the first to try something new. With rapidly changing marketing strategies, vendors with budgetary confinements who want to augment the job fair process, and attendees who are better informed, computer literate and eager to maximize their time at job fairs, this is not the time for job fair companies to “rest on their laurels.” Just because a business model was successful a year ago, does not mean it will succeed in today’s market. Wisdom dictates innovation, innovation means change, and change can be tough. It only comes through an educational process. For us to undertake such a bold new approach to one of our legacy products, we had to get a good understanding and come to an acceptance of just how great the risk could be. Once we balanced the perceived risk against the upside for our customers, we decided to move forward with testing this new model.

With this said, is the mainstream model of doing business in the job fair arena completely broken? I do not personally think so; in fact many businesses, including The Employment Guide, will continue to hold these types of events and be successful. The testing of a PFP model is a proactive way for our organization to gain valuable knowledge of how this important piece of our business can change. In my opinion (and from the outstanding results we received from our first venture), PFP is going to become an increasingly popular business model. I do not think it makes good business sense to not constantly explore new ways of doing business. Just because previous methods of doing business were successful that does not mean that an improved way of meeting your customers’ needs is not just right around the corner.

We do have plans for additional PFP job fairs. The third quarter will include multiple events of this kind spread out across the United States. This job fair business model put significant pressure on the business to deliver results. As a business leader, I like to take our customers’ well-being into consideration and walk a mile in their shoes before implementing any new way of conducting business. With regards to our PFP job fair that we tested in Houston and the results we delivered to our customers, these shoes fit nicely!

There is a great book on innovation that I recommend titled "A Technique for Producing Ideas", authored by James Webb Young that I like to read to spur new ways of approaching our business. It is a quick read and the kind of book you take to lunch three or four times a year to get the creative juices flowing.

Once again, congratulations and special thanks to our Houston Employment Guide team who did a tremendous job and who had responsibility for the toughest part of this plan, the execution. I would also like to thank all of the job seekers and employers who participated in the event and who all contributed to its success.

Posted by Jeff Littlejohn at Tuesday, July 29, 2008 0 comments
Labels: Employment Guide, Jeff Littlejohn, job fair, pay for performance, recruitment advertising, Recruiting and Hiring

Professional Resolution

The process of establishing a New Year's resolution is very similar to the goal setting process. Two key aspects of developing a resolution are writing it down and the fact that it is time sensitive. New Year's resolutions are typically personal in nature, but I have found that using this process in business can be an effective means by which to lead individuals to establish personal work-oriented goals.

If you are in a leadership position, you can resolve to mentor or work on the development of the individuals that you lead. You might also resolve to improve one area of your leadership skill set to a new level. This could include the improvement of listening skills, organizational skills, presentation skills, writing skills, etc. If you lead a sales team, you can use this exercise to have each member of your team establish a resolution that would be activity based. Agree to be your sales team's income coach throughout the year to keep each person on track to hit their personal income goals by measuring activity. This can be broken down into individual resolutions in the areas of increasing the number of sales calls being made, number of prospects being called or improving his or her ability to execute a sales call from the opening to wrapping up the sale, etc. This will not only demonstrate your interest in his or her success but your commitment to helping in the obtainment of their income goals. Weekly one-on-one meetings with your team can have a segment in which you analyze each team member's progress towards staying on track to achieve their income goal. This will mean establishing new activity-based targets throughout the year to act as a road map to success against the backdrop of, say, “If you do this you will be on track to hit your income goal for 2008.”

A side benefit of this process is in the fact that each member of your team has a vested interest in following your direction. Weekly coaching sessions do not include, "Your activity levels are too low...make more calls," which in my mind is a lot like a track coach running behind a runner yelling "run faster" (doesn't work). Instead, your coaching sessions now sound more like, "Your goal is to make $90,000 in 2008, and based on your sales and activity levels, you are not on track to hit your goal. However, let me show you that if you increase your efforts (here and here) you will get/be back on track." This is a great example for sales representatives, but this process can also be imperative in developing goals for those in leadership positions who (verses higher commissions, etc.) might aspire to achieve higher levels of responsibility. Therefore, developing a resolution that is focused on their professional development over the year could make this individual a better candidate for any promotional opportunities that might arise in 2008.

I have yet to finalize my own resolutions (professional or personal) for 2008. Professionally, I do know that I am going to continue to be a student of leadership and continue working on my own professional development. Reading a book each month on leadership is a good option and one that I am considering. Attending seminars on leadership is another good option. Personally, I am giving some thought to training for and running in a marathon. I completed my first half-marathon in 2007 and feel as though this could be the year that I could cross "run a marathon" off of that proverbial "life list." I only have a couple of days left to make a decision. The Chicago marathon in October could be the ticket...

What is your professional resolution for 2008? How about your personal resolution? Have you ever used this process in the establishment of goals for those that you lead?

Happy New Year!

Best regards,

Jeff Littlejohn
Vice President and General Manager
The Employment Guide

Listen to Lead

Listening is a skill. Listening is 70% of all communication. In today's business climate of rushing and working at a fast pace while multi-tasking, listening can become an afterthought. People tend to speak over one another and even will finish each other's sentences. I even find myself doing the same thing at times and have to pull back, slow down and make sure I am giving someone my full attention or take the time to summarize what someone has just communicated to me to be certain that I understand what they are trying to tell me. Once you find yourself in a leadership role, the importance the skill of listening takes on is amplified. Through listening you find out what works and what will not. What the organization will buy into and what they will not. You also gain credibility with those that you lead because they know that you care enough to listen to their thoughts, ideas and concerns. Listening goes hand-in-hand with leadership.

In our company the most successful ideas always "bubble up" verses being pushed down throughout the organization. I can readily count off many such examples of projects that started at the local level and become successes verses a few that were forced down. It goes to show you that people like to innovate and be original. It is exciting to try something new or to take a new spin on an old idea. As a leader, it is important to listen to the ideas of your people and find out what is working and what is generating excitement and passion, to provide any needed tools or resources, and then get out of their way and let your folks execute.

The next time someone comes into your office to speak with you, listen. Truly listen. Then summarize your conversation back to that person before they leave your office as a way of saying, "Hey, I respect you, and what you are saying to me is important enough for me to make sure I completely understand what you are trying to communicate." Did you hear something more than you might have in the past? Did the person walk away from your conversation feeling good about the exchange? By slowing down and giving people your time and attention you will effectively motivate, have a better understanding of what is going on in your business and will be in a position to make better decisions. Listening is leading.

Try to do this with every one-on-one conversation over the course of a day. Let me know what you learn from the experience?

Core Purpose

The second part of defining your organization's core ideology is in identifying your "purpose." The "core purpose" as defined by Jim Collins and Jerry Porras, the authors of Built to Last, follows:

Core Purpose - "The organization's fundamental reasons for existence beyond just making money - a perpetual guiding star on the horizon: not to be confused with specific goals or business strategies."

The purpose of an organization should be able to act as a guiding light to inspire an organization for a substantial period of time. It should be of a nature that it can never be fully achieved but yet continually pursued. You have to "get at the deeper more fundamental reasons for the organization's existence."

What is the core purpose of The Employment Guide? It is to provide information, tools and resources to help people find jobs and employers find qualified people within niche recruitment segments (i.e., hourly, health care, transportation, etc.).

The combination of your organizational core values and core purpose is what makes up your core ideology. It is important for the people who make up an organization to have an understanding of their responsibilities and how their efforts tie into the core ideology of an organization. This is also a good way to evaluate prospective employees. Do they "fit?" While this may or may not be uncovered during the interview process, an environment or culture that is self-sustaining or has a high level of self-accountability will quickly move to expunge individuals who do not share the fundamental organizational beliefs of the organization.

What is your company's core purpose?